Shipping & Delivery Information
Delivery Policy
Welcome to AI Deliver's Shipping & Delivery Information section. Here, you can find all the details about our reliable and efficient delivery methods, packaging, and associated costs. We believe in transparent communication to build trust and ensure customer satisfaction.
Return & Refund Policy
The Products are bought at different stores and delivered by couriers. Under normal circumstances, the purchased items are not able to be refunded by couriers or third parties.
Managing refunds for missing or incorrect orders
When an item is missing in an order or the order/item is incorrect, we would contact the couriers to refund customers on your behalf. These refunds are labeled as “Order error adjustments”.
Reasons for order error adjustments
Customers are refunded for the reasons below:
Missing items - the customer didn’t receive an item
Incorrect items - the customer received an item but it was not as ordered
Incorrect orders - the customer received an entire order that was incorrect or not theirs
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When items are missing, we’ll refund the customer the sales price of the item (including tax/VAT) at the time of the order. If an entire order is incorrect, the customer is refunded for the sales price of the entire order (including tax/VAT) and the delivery fee.